SocialSpot Support
We usually reply within one business day.
SocialSpot is a location-first social app that helps you discover people and places nearby in real time. Drop into a Space at a venue, wave at people around you, and start conversations that happen offline, not just in a feed. Privacy-forward by design: Ghost Mode, Read Receipts, and granular controls are built in.
The fastest way to reach a human on our team:
Please include your device model, iOS version, and a screenshot if you can. If your question is about a purchase, include the date and product (e.g. "Boost 3 days") so we can find the receipt faster.
How to get help
- Read the common topics below — most issues are covered.
- If your question isn't listed, email support@gosocialspot.com from the same email address associated with your SocialSpot account.
- Include as much detail as possible: what you were trying to do, what you saw, your device model, and your iOS version.
- We'll reply within one business day, usually much sooner.
Common topics
I can't sign in
Delete the app, reinstall it, and try again. If you use Sign in with Apple, make sure "Hide My Email" isn't blocking our address. Still stuck? Email us.
How do I turn off Ghost Mode?
Me tab → toggle Ghost Mode off. You'll re-appear at your current venue as soon as you tap "Go Live" on the Radar screen.
How do I cancel my SocialSpot Plus subscription?
Subscriptions are managed by Apple. To cancel on your iPhone or iPad: Settings → tap your name at the top → Subscriptions → SocialSpot → Cancel Subscription. Your Plus features stay active until the end of the current billing period.
How do I get a refund?
All purchases run through Apple, so Apple's refund policy applies. You can request a refund directly at reportaproblem.apple.com. If you need help finding your receipt or filing the request, email us and we'll walk you through it.
How do I delete my account?
In the app: Me tab → "Delete account permanently". This removes your profile and everything you've posted. Subscription cancellation is a separate step (see above).
I want to report a user or a Space
Tap the profile or Space, then use the Report button. Our moderation team reviews every report. For emergencies please contact local law enforcement first.
My Boost/Featured/Sponsored Space isn't showing up
Boost and Featured go live immediately after Apple confirms your purchase (usually seconds; occasionally a couple of minutes). Sponsored Spaces require our review — typically under 24 hours. Still not visible after 24h? Email us with the Space name.
Press & partnerships
Security
Found a vulnerability? Please report it responsibly to security@gosocialspot.com. We'll acknowledge within 48 hours.